Shipping Policy
We Are Delivering Beauty to Your Doorstep
How We Handle Shipping and Delivery
1. Shipping Methods
We offer various shipping options to ensure your glass art arrives safely and promptly. The available shipping methods are:
Standard Shipping: Reliable and economical shipping with estimated delivery times of 5-7 business days.
Expedited Shipping: Faster delivery with estimated arrival in 2-3 business days.
Overnight Shipping: Quickest delivery option with next-day arrival for urgent orders.
Shipping options and costs will be displayed at checkout based on your location and selected items.
2. Shipping Costs
Shipping Rates: Shipping costs are calculated based on the delivery address, weight, and dimensions of your order. The total shipping cost will be displayed during the checkout process.
Free Shipping: We occasionally offer promotions for free shipping on orders over a specified amount. Check our website for current offers and terms.
3. Processing Time
Order Processing: Orders are typically processed within 1-2 business days from the date of purchase. Custom or personalized orders may take additional time to process.
Order Confirmation: You will receive an order confirmation email with details of your purchase and a tracking number once your order has been shipped.
4. Delivery Times
Estimated Delivery: Delivery times depend on the shipping method selected and your location. Estimated delivery times are provided at checkout.
Delays: While we strive to meet the estimated delivery times, unforeseen circumstances, such as weather conditions or shipping carrier delays, may impact delivery. We are not responsible for delays caused by third-party carriers.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment on the carrier’s website.
CTA: Track My Order
6. Shipping Restrictions
Delivery Areas: We currently ship to addresses within [Country/Region]. We do not offer international shipping at this time.
P.O. Boxes: We are unable to deliver to P.O. Boxes. Please provide a valid street address for all deliveries.
7. Order Issues
Damaged Items: If your glass art arrives damaged, please contact us immediately. Provide photos of the damage and the packaging so we can assist you with a replacement or refund.
Incorrect Orders: If you receive an incorrect item, please contact our customer support team within 7 days of receiving your order. We will arrange for the correct item to be sent or process a return and refund.
8. Returns and Exchanges
Return Shipping: If you need to return an item, please refer to our Return Policy for instructions on how to return products. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Exchange Process: For exchanges, please contact our customer support team to arrange the exchange process and receive instructions on returning the original item.
Contact Us
For any questions or concerns regarding shipping, delivery, or order issues, please contact our customer support team:
Owner Name: Eileen Bossa
Phone: 17817387298
Email: ebossa520@gmail.com
Address: Eileen’s Home Sweet Home
We appreciate your business and are committed to providing you with a seamless shopping experience. If you have any questions or need assistance with your order, don’t hesitate to reach out to us.